Something wrong with your door? Let's make it right.

Tell us what happened and add a few photos. You'll get a claim number right away, and our team will reply by email.

How it works

Tell us about it
Your purchase, the door and what went wrong.
Add photos
Up to 5. They help us resolve it without back-and-forth.
Get a claim number
It's shown on screen and emailed to you.
We reply by email
Reply to that email any time to add details.

Photos that speed things up

A wide shot of the whole door or box
Close-ups of the damage or defect
The label on the door edge or the carton
Your receipt or order confirmation (photo or PDF)

Delivery damage? Note it on the delivery receipt if you can, and keep the packaging until your claim is resolved.

Website

01Your details

Full name *Email *Phone *

02Your purchase

Where did you buy it? *

Home DepotOther marketplace

Which marketplace? *Order number or PO# *Date of purchase *

Which door? *

4 Lite Craftsman Black Fir Door

Deco Craftsman Door

3 Lite Craftsman Door

Full Lite 15 Lite SDL Door

Full Lite Glass Door

Full Lite Glass Door with Blinds

3/4 Lite Deco Glass Door

6 Lite Door SDL

1/2 Lite 9 Lite Door

1/2 Lite Door Blinds Between Glass?Not sure

03What happened

Issue type * (choose all that apply)

Damaged on deliveryMissing partsWarranty defect (after installation)Other issue

Other issue: please specify *Describe the issue *

04Photos

Up to 5 files: JPG, PNG, HEIC or PDF. Large photos are resized automatically.

Drop photos here or choose filesOn a phone, you can take photos directly.

We'll only use your details to handle this claim.

Claim received

Thank you. We're on it.

Your claim number is below, and we've emailed you a copy. Our team will reply to that email; you can reply to it any time to add details or more photos.

Claim number

Back to Home Installation Guide

Open the Door to Elegance. Prehung exterior doors, ready to install.

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